How to Make a Return
You may return items via mail for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. The merchandise must be unworn and have original tickets and/or tags attached.
Please note: Refunds on orders purchased before June 22nd, 2020 will be processed to a gift or upon request, a check. The refund will be mailed within 7-14 business days upon receipt of merchandise to our Returns Center. If you have questions about any return, please email Customer Care or call us at 877-603-3029.
We cannot process exchanges. A new order must be placed either on our website or at 877- 817-8427 for the new item you’d like to order.
Please allow 7 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.
Merchandise purchased online from Macys.com or Amazon.com must be returned by mail. Exchanges are not available.
Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging, or with original tickets and/or tags attached.
Returning Your Online Purchase
- Please complete this form in its entirety.
- Include the return form in the package.
- Send your return to the following address:
Attn: Returns Department
1000 John Galt Way
Burlington, NJ 08016-2140
Refunds: Gift Card Used as Full or Partial Payment
All returned orders that have been paid using a gift card will be refunded to a new electronic gift card. The new electronic gift card will be issued and emailed to you.
All split tender payments will receive a refund first to the credit card and then to a new electronic gift card.
We cannot process merchandise exchanges; a new order must be placed on our website or by calling 877- 817-8427
Merchandise returns that used PayPal as the original payment method are directly billed through PayPal. Payment information for these purchases is not provided to our company.
PayPal returns are processed through our system as standard returns. Once a return has been processed, the PayPal account used for the original purchase is refunded within 1-2 business days.
We cannot process exchanges using PayPal. If you wish to return an item originally purchased with PayPal, you must return your item to us via mail with a filled-out return form. A new order must be placed for your new items.
Gift exchanges are not available for orders placed using Pay Pal. All returns paid using PayPal are refunded back to the original PayPal account.
Returns on orders placed through Amazon.com are directly billed through Amazon. Payment information for these purchases is not provided to our company.
Amazon returns are processed through our system as standard returns. Once a return has been processed, the refund is credited directly through Amazon.com to the original form of payment used on their website within 24-48 hours of processing at our facility.
We cannot process exchanges for Amazon orders. If you wish to return an item purchased on Amazon.com, you must return your item via mail with a filled-out return form. A new order must be placed for your new items.
Gift exchanges are not available for orders placed on Amazon.com. All orders that are returned are automatically refunded by Amazon.com to the original payment method.
For additional questions, please contact Customer Service online or call 877- 817-8427.
Our hours are Monday to Friday: 9:00am to 8:00pm EST; Saturday and Sunday: 5:00am to 5:00pm EST.