FAQs

Gift Cards

Our Electronic or E-Gift Cards can be purchased online by going here. E-Gift Cards are delivered by email and contain instructions to redeem them at checkout. E-Gift Cards have no additional processing fees. Gift Cards are not able to be refunded or cancelled after purchase. E-Gift Cards can take up to 24 hours to be processed and sent to the purchaser via e-mail. The purchasing customer may then send the e-gift card to recipient of their choice.

E-Gift Cards can be used to shop conveniently online at Motherhood.com. E-Gift Cards can only be purchased and redeemed when checking out within the USA. At this time, E-Gift Cards are not available to international customers. If you have difficulty using a previously purchased gift card from Motherhood Maternity or Destination Maternity, please contact Customer Care for additional assistance.

Please verify the E-Gift Card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please contact Customer Care for balance inquiries and additional assistance.

Payment

We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Venmo and Apple Pay. 

We also offer payment with Klarna and Afterpay. For more information on those two options please click here. 

In order for us to accept payment, your billing and credit card addresses must match.

Motherhood Maternity is not responsible for shipping issues due to typographical errors.

Immediately upon purchase, a preauthorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.

HOW IT WORKS:

GETTING STARTED

When it’s time to pay for your favorite styles, choose Afterpay or Klarna as your form of payment at checkout. A debit or credit card is required.

PAY EVERY TWO WEEKS

With Afterpay, you’ll make your first of four payments at the time of purchase. With Klarna, your first of four payments will be charged once your order ships. Every two weeks, the remaining three payments will be automatically deducted from your chosen credit or debit card.

FOUR PAYMENTS, ZERO INTEREST

Enjoy no additional interest or fees when you pay on time.

AVAILABILITY:

Afterpay and Klarna are available online in the US, for now.

AFTERPAY DISCLAIMER:

You must be over 18, a resident of the U.S., and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.

KLARNA DISCLAIMER:

See payment terms here. A higher initial payment may be required for some consumers. CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.

Shipping

We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.

Yes, however we are not responsible for any damage, lost or missing items once the package has been received at their facility.

Economy Delivery may take up to 15 business days. Deliveries can be made to residential addresses only.

Delivery to military addresses is handled via the Military Post Office and generally occurs within 30 days.

Yes, we offer international shipping through Global-e international checkout. Our website should automatically select the country you are located in. If it does not, you can update your location on a desktop browser by choosing the country flag in the top right corner of your screen, or on your mobile device at the bottom of the navigation menu.

Once you enter the check-out process, Global-e will calculate and display the order total in your preferred currency, including all shipping costs. This total may also include any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.

Simply go to the My Account page where you can view all of your current and past orders, find your tracking number and check the status of your order.

Due to bad weather or heavy shipping volume, packages shipped via economy shipping method may be delayed. Please allow 10-15 business days after shipment for delivery. Please contact Customer Careif further assistance is required.

Orders

To view the typical time frame for deliveries, visit our Shipping Information page.

For assistance with online shopping and checkout, please contact Customer Care at at 877-817-8427or email us at Customer Care.

If your order is placed on hold please contact us at 877-817-8427 or email us at Customer Care.

Please email Customer Care with the promo code and order number. If the promotion is valid and your order qualifies, the discount will be applied.

We will apply a price adjustment within seven (7) days of purchase for orders. Please contact Customer Care for a one-time price adjustment on that item. Credit will be applied back to your original form of payment.

Returns

To start a return visit returns.motherhood.com.

Your satisfaction is important to us. We are happy to accept returns postmarked within 30 days of the date of delivery via mail with an original receipt or packing slip for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. Exchanges cannot be processed. 

For details on returns click here.

In the event that you received wrong or damaged items, please contact us at Customer Care. To start a return visit returns.motherhood.com.

We cannot process exchanges. A new order must be placed either on our website or by calling Customer Care at 877-817-8427 for the new item you’d like to order.

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed. 

However, returning your purchase is easy. To start a return visit returns.motherhood.com.

FSA, HSA & Insurance

Some of our products are eligible for reimbursement under your FSA (Flexible Spending Account) or HSA (Health Savings Account). Find the full collection of products here.

Check with your plan administrator to make sure your policy or plan covers these products, and search your provider’s website for how to file a claim.

Please note our online store does not accept FSA/HSA debit cards.

Our Hands Free Pumping Seamless Nursing Bra, Maternity Belt, the Plus Size Maternity Belt, and several Frida Mom items. Shop all the eligible items here.

Check with your plan administrator prior to purchasing with any questions or concerns.

Parents Magazine

Your order information will be transferred for fulfillment and you should start receiving your subscriptions in approximately 3 to 6 weeks.

We will transfer your name and address to Parents Magazine, Real Simple Magazine, Better Homes & Gardens Magazine, and InStyle Magazine solely for the fulfillment of your subscription.

Your subscriptions will begin to deliver to the ship to address on your order approximately 3-6 weeks after purchase. They will be sent to you separately to the Ship To address on the order.

The purchase of all magazine subscriptions is excluded from promotional discounts and coupon offers.

If you purchase more than one subscription to the same address, the subscription will be extended by another 2 years.

You can purchase subscriptions as gifts however you must use the recipient’s Ship To address in the order.

You can cancel anytime by calling toll free 800-727-3682.

You can call Parents Magazine at 800-727-3682. You may also visit Parents at www.parents.com/myaccount.

ID.me Real Mothers, Real Heroes Discount

MOTHERHOOD ❤ HEROES

We proudly offer a 25% off discount to teachers, healthcare workers, first responders, government employees & military personnel through ID.me.

Military (including Active Duty, Active Reserve, National Guard, Retirees, Veterans, Inactive Reserves, Spouses, Dependents) Hospital Employees, Medical Providers, Nurses, First Responders, and Teachers.

At checkout, you’ll be prompted to login with your ID.me account. Once logged in, qualifying product discounts will be automatically applied. If you don’t have an ID.me account, visit ID.me to set one up.

Your privacy is important to Motherhood Maternity and ID.me. The ID.me program promises to not share your information and you have the option to delete your account at any time. Privacy is built into the ID.me platform and your data will not be shared or sold.

When logged into your ID.me Wallet on Motherhood.com, only applicable items will appear with the discounted, strike-through pricing. Final sale and already discounted products are excluded. Discounts cannot be combined with any other promotion. Motherhood reserves the right to change or remove a product from the ID.me promotion at any time.

Please contact the ID.me support team if you have questions with your eligibility or difficulty accessing your account.

Contact Us

For additional assistance, please contact us via email at Customer Care or by phone at 877-817-842

Our Hours are Monday through Friday, 9:00 AM to 8:00 PM EST, and Saturday 10:00am to 7:00pm EST, except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Emails are responded to within 24-48 hours. Please include your name, phone number and order number in the email message to avoid delays in response.