HOW CAN I PURCHASE A GIFT CARD?
HOW DO I USE MY DESTINATION MATERNITY GIFT CARD?
MY GIFT CARD IS NOT ACCEPTED AT CHECKOUT BUT I VERIFIED THERE IS A BALANCE.
Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please contact Customer Care for additional assistance.
WHAT VALID PAYMENT METHODS DO YOU ACCEPT?
We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Venmo and Apple Pay.
- In order for us to accept payment, your billing and credit card addresses must match.
- Destination Maternity is not responsible for shipping issues due to typographical errors.
- Immediately upon purchase, a preauthorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.
CAN I HAVE MY ORDER SENT TO A HOTEL?
We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.
CAN I HAVE THE ORDER SENT TO A SHIPPING FACILITY?
Yes, however we are not responsible for any damage, lost or missing items once the package has been received at their facility.
CAN I HAVE MY ORDER SENT TO PUERTO RICO, US VIRGIN ISLANDS, ALASKA, GUAM AND HAWAII?
Economy Delivery shipments to these countries are sent via FedEx/USPS. Deliveries may take up to 15 business days. Deliveries can be made to residential addresses only.
CAN I HAVE MY ORDER SENT TO APO AND FPO ADDRESSES?
Shipments sent to military addresses are sent Economy Delivery via USPS. Delivery is handled via the Military Post Office and generally occurs within 30 days.
HOW CAN I TRACK MY ORDER?
Simply go to the motherhood.com/orders page where you will input your order number and email address to find your tracking number and check the status of your order.
MY TRACKING STATES MY PACKAGE WAS DELIVERED. I DIDN’T RECEIVE IT.
Due to bad weather or heavy shipping volume, packages shipped via economy shipping method may be delayed. Please allow 10-15 business days after shipment for delivery. Please contact Customer Care if further assistance is required.
WHY COULDN’T I PLACE AN ORDER?
WHY WAS MY ORDER PLACED ON HOLD?
WHAT CAN I DO IF I FORGOT TO ADD MY PROMO CODE?
DO YOU OFFER PRICE ADJUSTMENTS?
We will apply a price adjustment within seven (7) days of purchase for orders. Please contact Customer Care for a one-time price adjustment on that item. Credit will be applied back to your original form of payment.
WHAT IS THE TIME FRAME FOR MY ORDER TO BE DELIVERED?
WHAT IS YOUR RETURN POLICY?
Your satisfaction is important to us. We are happy to accept returns postmarked within 30 days of the date of delivery via mail with an original receipt or packing slip for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery. Exchanges cannot be processed. For details on returns click here.
WHAT IF THE ITEM I RECEIVE IS DAMAGED?
CAN I EXCHANGE MY ITEMS?
CAN I CANCEL OR CHANGE MY ORDER?
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed.
However, returning your purchase is easy. For additional information, please visit our returns page or contact us via email at Customer Care or by phone at 877-817-8427, Monday through Friday, 9:00 AM – 8:00 PM EST, and Saturday 10:00am – 7:00pm EST, except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
WHAT IS THE TYPICAL RESPONSE TIME FOR EMAILS?
Emails are responded to within 24-48 hours. Please include your name, phone number and order number in the email message to avoid delays in response.
What happens when I order Parents Subscription?
Your order information will be transferred for fulfillment and you should start receiving your subscriptions in approximately 3 to 6 weeks.
What happens to my personal information?
We will transfer your name and address to Parents Magazine, Real Simple Magazine, Better Homes & Gardens Magazine, and InStyle Magazine solely for the fulfillment of your subscription.
When should I expect my first magazine?
Your subscriptions will begin to deliver to the ship to address on your order approximately 3-6 weeks after purchase. They will be sent to you separately to the Ship To address on the order.
Will promotions and coupons apply to my magazine subscription?
The purchase of all magazine subscriptions is excluded from promotional discounts and coupon offers.
What happens if I purchase more than one subscription to the same address?
If you purchase more than one subscription to the same address, the subscription will be extended by another 2 years.
Can I gift a subscription?
You can purchase subscriptions as gifts however you must use the recipient’s Ship To address in the order.
Can I cancel my subscription?
REAL MOTHERS. REAL HEROeS DISCOUNT
MOTHERHOOD ❤ HEROES
We proudly offer a 10% off discount to teachers, healthcare workers, first responders & military personnel.
Who Is Eligible?
Military (including Active Duty, Active Reserve, National Guard, Retirees, Veterans, Inactive Reserves, Spouses, Dependents) Hospital Employees, Medical Providers, Nurses, First Responders, and Teachers.
How Do I Access My Discount?
At checkout, you’ll be prompted to login with your ID.me account. Once logged in, qualifying product discounts will be automatically applied. If you don’t have an ID.me account, visit ID.me to set one up.
How Is My Personal Information Protected?
Your privacy is important to Motherhood Maternity and ID.me. The ID.me program promises to not share your information and you have the option to delete your account at any time. Privacy is built into the ID.me platform and your data will not be shared or sold.
Why Don't I See My Discount?
When logged into your ID.me Wallet on MotherhoodMaternity.com, only applicable items will appear with the discounted, strike-through pricing. Final sale and already discounted products are excluded. Discounts cannot be combined with any other promotion. Motherhood Maternity reserves the right to change or remove a product from the ID.me promotion at any time.
What If I Have an Issue With My ID.me Discount?
Please contact the ID.me support team if you have questions with your eligibility or difficulty accessing your account.