Frequently Asked Questions
Can I order outside of the USA?
We offer International ordering and shipments by BORDERFREE. When you place an international order, your transaction will be with BORDERFREE, but we are happy to assist with all your customer service needs. To order MH products in Canada, please use motherhoodcanada.ca.
Can I purchase a gift card for international use?
Gift cards cannot be sold or redeemed internationally at this time.
How long does an international order take?
Once your transaction is complete, Destination Maternity will ship your item to the BORDERFREE shipping hub in the United States. BORDERFREE then ships your order to its final international destination.
Most in-stock items will arrive 5-13 business days after receipt of your order. You'll see a shipping range specific to your destination in Checkout.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
How can I track my order?
Once your order ships, your tracking number can be found at motherhood.com/orders.
How can I cancel or change my order?
Orders process immediately upon receipt. If you have a question regarding your order, please call Customer Care at 1-800-466-6223.
I forgot my coupon. Where can I add it?
Please email Customer Care with the coupon or promo code and order number. If the coupon is valid and your order qualifies, the discount will be applied.
My tracking states my package was delivered. I didn’t receive it.
Due to bad weather or heavy shipping volume, packages shipped via economy shipping method may be delayed. Please allow 10-15 business days after shipment for delivery. Please contact Customer Care if further assistance is required.
My gift card is not accepted at checkout but I verified there is a balance.
Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please contact Customer Care for additional assistance.
Can I return my online purchase in store?
Motherhood products can be returned to Motherhood or Destination Maternity stores. All returns must be within 30 days of receipt and have the original tags attached. Motherhood merchandise purchased at Macys.com or on Amazon must be returned by mail.
Do you offer price adjustments?
We will apply a price adjustment within seven (7) days of purchase for online orders. Please contact Customer Care for additional assistance.
Do you provide site-to-store shipping?
We now provide a Buy Online Pickup In Store option for your convenience. You can now place your order online and pick it up in a store near you with no shipping charge! For additional information click here
What is the typical response time for emails?
Emails received Monday - Friday are responded to within 24 hours, Emails received Saturday and Sunday are responded to in 48 hours. Please include your name, phone number and order number in the email message to avoid delays in response.
What is the time frame for my order to be delivered?
To view the typical time frame for deliveries, visit our Shipping Information page.
We now offer Same Day Delivery service in select areas. Click here for more information on this service.
Why was my order placed on hold?
If your order is placed on hold please contact Customer Care at 1-800-466-6223.
Why couldn’t I place an order?
For assistance with online shopping and checkout, please contact Customer Care at 1-877-466-6223.
Why is my item on back order?
Items not available to ship immediately may be placed on back order. Orders are either shipped or cancelled within 7 business days.
Can I have my order sent to a hotel?
We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.
Can I have the order sent to a shipping facility?
Yes, however we are not responsible for any damage, lost or missing items once the package has been received at their facility.
What valid payment methods do you accept?
We accept payment with Visa, MasterCard, American Express, Discover, PayPal, Venmo and Apple Pay. Payment for all goods must be made by credit or debit card.
What if the item I receive is damaged?
In the event that you received wrong or damaged items a return label may be offered.
Can I redeem a bump bucks earned online, in a store?
Yes, Bump bucks earned online can be redeemed across channels within all stores the USA, as long as the thresholds on the Bump Bucks are met.
Canada Bump Bucks earned online can be redeemed in Canada stores only as long as the thresholds are met.
For additional information on Bump Bucks please see our Bump Bucks FAQ page
Can I have my order sent to the USVI?
Yes, you can place an order to be delivered to the US Virgin Islands. Deliveries can be made to residential addresses only.
What is Chapter 11?
Destination Maternity filed a petition to reorganize under Chapter 11. The filing allows management to remain in control of the business and the Company largely maintains normal operations with respect to customers, vendors, business partners and employees. Chapter 11 is intended to provide a company with the time and protection it needs to reorganize its capital structure. If you have questions, updated information will be available at http://cases.primeclerk.com/DestinationMaternity or you may call our restructuring hotline at 877-430-6130 (or 917-962-8962 for international calls) or send an email to Destinationinfo@primeclerk.com.
What happens when I order Parents Subscription?
Your order information will be transferred for fulfillment and you should start receiving your subscriptions in approximately 3 to 6 weeks.
What happens to my personal information?
We will transfer your name and address to Parents Magazine, Family Circle Magazine, Better Homes & Gardens Magazine, and InStyle solely for the fulfillment of your subscription.
When should I expect my first magazine?
Your subscriptions will begin to deliver to the ship to address on your order approximately 3-6 weeks after purchase. They will be sent to you separately to the Ship To address on the order.
Will promotions and coupons apply to my magazine subscription?
The purchase of all magazine subscriptions is excluded from promotional discounts and coupon offers.
What happens if I purchase more than one subscription to the same address?
If you purchase more than one subscription to the same address, the subscription will be extended by another 2 years.
Can I gift a subscription?
You can purchase subscriptions as gifts, however you must use the recipient’s Ship To address in the order.
Can I cancel my subscription?
You can cancel anytime by calling toll free 800-727-3682.
How do I contact Parents Magazine?
The toll-free number for Parents Magazine is 800-727-3682. Perks can be signed up either online or in the store.
How come I can’t place an In Store Pick Up order along with my Parents Magazine subscription?
Since our Order Management System is set up for order delivery to a single address, you will not be able to place the two items under one order. You can place a separate order for your magazine subscription.
For further questions, please visit www.parents.com/myaccount. You may also contact Parents Customer Service at 800-727-3682.
How does this work?
Once you purchase, BeLoved will be in touch by the next business day to go over details & schedule your session. BeLoved’s photographer will also reach out and discuss details prior to your session. If you are playing the waiting game on baby’s big arrival, you and your BeLoved photographer will make a plan for when baby makes his or her debut!
Can I cancel my order?
You have three days from the date of the initial purchase to cancel this commitment and have the purchase refunded. After three days, all payments are non-refundable. You must cancel by phone at 800-807-1867. See our Return Policy/our BeLoved page for additional information.
What is your Happiness Guarantee?
We know that the goal of every maternity and baby session is to capture that one perfect image, and we promise to deliver beautiful images with every photography session. We will digitally enhance, refine, and beautify to create that perfect wall-worthy shot. If necessary, we will schedule one additional photo session free of charge. We guarantee your Happiness!
What is included in the $250 photo package?
You’ll receive 1 hour with your BeLoved photographer. Every image is retouched (with unlimited revisions upon request), and every image will be downloadable as a high-resolution, non-watermarked file with full rights to use and reprint.
Do you do background checks on your photographers?
Absolutely! We vet and background check every photographer we work with.
For further questions, visit our Beloved Photograpgy FAQ's in full.