Buy Online Pickup In Store FAQ
What is In-Store Pickup?
In-Store Pickup is a new way to shop with us at Destination Maternity. For some of our items, you can place your order online and pick it up in a store near you with no shipping charge!
How does it work?
Select "Ship To Store: FREE" and your preferred store after you add your items to the cart. After checkout, you will receive an order confirmation email and, later, a "Ready for Pickup" email that indicates your order is in store and is being held for you.
Your credit card will be charged once your order has been processed and shipped, and an e-mail will be sent once the entire order is ready for pickup. You may pick up your order at the store for up to 14 days by providing a store associate with your pickup notification e-mail and a government-issued photo ID.
Are all items available at my local store for In-Store Pickup?
Some items may be restricted from In-Store Pickup due to limited availability and shipping restrictions.
Is there a minimum purchase needed for free shipping?
On www.motherhood.com Ship to Store is available on purchases of $25 or more.
Can I apply discounts or promotions to my In-Store Pick Up?
Yes, you can apply any eligible discount or promotion at Check Out.
Can I change my pickup location after I place my order?
Unfortunately, we cannot change the pickup store after the order is placed. The order must be picked up at the store you originally selected. If you are unable to pick up your order at the store you selected, you can request a refund or let the pick-up window expire.
How will I know when my order is ready to be picked up?
You will receive an email once the order is ready for pickup. If you ordered multiple items in your order you will receive one email once the entire order is complete.
What do I need to pick up my order?
You will need:
- a government-issued ID
- your pickup notification email
If you are unable to print your pickup notification email, the store associate can view it on your mobile device.
How long will my order be held at the store?
We will gladly hold your order at the store for fourteen calendar days. If you do not pick up the merchandise, you will be refunded in the form of your original payment. You should expect to see the credit in 3—5 additional business days.
What happens if I don’t pick up my order?
We will cancel orders that are not picked up within fourteen calendar days. You will not be charged for the order and will be refunded in the form of your original payment. You should see the credit in 3-5 additional business days.
Can someone else pick up my order for me?
Yes, you may designate another individual to pick up your order. Your pick-up person will need to show his/her valid ID and the email pickup notification.
Can I return my In-Store Pickup order?
We hope you are completely satisfied with your order, however, if you would like to return any items from your order simply bring the item and the order confirmation to the store. Our standard return policy applies to these orders. Click here for more information on returns & exchanges.
Who do I contact with any questions about my In-Store Pickup?
Please contact Customer Service Team at 1-800-466-6223 with any questions regarding your online order. Our hours are Monday to Friday: 9:00am to 8:00pm EST; Saturday & Sunday: 10:00am to 7:00pm EST.