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RETURN & EXCHANGE POLICY
Extended Holiday Return Policy
Orders shipped between November 1, 2015, and December 31, 2015, can be returned through January 31, 2016.
In-Store Purchases: Returns & Exchanges
Items purchased in stores must be returned or exchanged at a store location, within 30 days of purchase. You will need your original store receipt.
Online Purchases: Return to Store
All Motherhood Maternity and Destination Maternity store locations in the US accept returns and exchanges for items purchased online or by phone, within 30 days of the date of delivery. You will need to bring your original invoice or a copy of your web order information with you when going to a store to make a return or exchange.
Online Purchases: Return by Mail
We accept returns and exchanges by mail for items purchased online or by phone, within 30 days of the date of delivery. You will need to include the Return/Exchange Form that was included in your package when mailing in merchandise to return or exchange.
If you have misplaced your Return/Exchange Form, you may Print a Blank Return/Exchange Form here.
Exchanges: For exchanges, we will process a return first and issue a refund back to the original payment method used on the order. Once the return is completed, a new exchange order is placed and charged to the same payment method, with free shipping. This new order will be sent via standard delivery.
Complete your Return/Exchange form in its entirety and include it in your package when mailing the return. The bottom portion of the Return/Exchange form includes the mailing address. You may detach this part of the form and attach it to the outside of your package.
We are not responsible for return packages lost in transit. Be sure to get a tracking number or insurance for your package to avoid lost or misdirected packages. Also be sure to send your return back to us in a sturdy box or envelope.
Attn: Returns Department
1000 John Galt Way
Burlington, NJ 08016-2140
Returns & Exchanges For Orders Paid for with Gift Cards
All orders that are returned that have been paid for with a gift card will be refunded to the original gift card used.
All split payment orders (on which a gift card was used and the balance was paid with a credit card or Paypal account) will receive a refund credit to their gift card first (until the full amount of that gift card is refunded), then the remainder of the refund will be issued to the other payment method used for the order.
If an exchange is requested, the refunded gift card will be used to fulfill the new order, as long as a balance remains on the gift card. If the exchange order exceeds the amount available on the refunded gift card, the credit card used on the original order (if you used multiple payments) will be billed the additional funds needs to complete the exchange order.
If you make a return and you no longer have the original gift card, please call our Customer Service line and they will supply you with the original gift card number so you may re-use this amount on future online or phone orders. You will not be able to use this refunded gift card amount at our store locations unless you have the actual card available. Stores cannot use a gift card balance without having an actual gift card to swipe through their register.
Returns & Exchanges For PayPal Orders
Returns and exchanges on orders paid using PayPal are handled differently because these orders are directly billed by PayPal.
Returns & Exchanges for Amazon Orders
Returns and exchanges for orders placed on Amazon.com are handled differently because the orders are directly billed through Amazon and no payment information is provided to our company for these orders. Following is the Amazon-specific return policy:
Returns & Exchanges for International Checkout Orders
Please note that our partner, International Checkout, coordinates your online
order and is responsible for returns and exchanges related to your International
order. Orders made through International checkout can not be returned to any of
our store locations or our postal return address. Contact International Checkout
directly for information about returns or exchanges:
For additional questions about returns and exchanges, feel free to contact us.