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RETURN & EXCHANGE POLICY

In-Store Purchases: Returns & Exchanges

Items purchased in stores must be returned or exchanged at a store location, within 30 days of purchase. You will need your original store receipt.

  • Items returned at a store location may be exchanged for new merchandise, refunded via Store Credit, or refunded to the original payment method used (such as a credit card). The refund type will depend on the original payment method used.
  • If you are returning a gift you received and do not want the refund to go to the original payment method, please ask the store associate for a refund via Store Credit.
  • All returned merchandise must be unworn, unopened, and undamaged with the original ticketing & tags attached. We do not accept returns for soiled or washed merchandise.
  • 'Special Occasion' and 'As Is' tagged merchandise is final sale and may not be returned or exchanged.
  • Items purchased in-store may not be mailed back to us for return or exchange.
  • Items purchased at a Motherhood Maternity or Destination Maternity store may not be returned to our leased locations within Macy's, Boscov's, or Gordman's.

Online Purchases: Return to Store

All Motherhood Maternity and Destination Maternity store locations in the US accept returns and exchanges for items purchased online or by phone, within 45 days of the date of delivery. You will need to bring your original invoice or a copy of your web order information with you when going to a store to make a return or exchange.

  • Items returned to stores may be exchanged for new merchandise or refunded via Store Credit only. Store Credits work in the same way as our Gift Cards, and may be used in stores or online. If you wish to receive a refund to the original payment method (credit card, Paypal account, etc.) used on your online order, you must mail in your return.
  • All returned merchandise must be unworn, unmarked, and undamaged with original ticketing & tags attached. We do not accept returns for soiled or washed merchandise.
  • 'Special Occasion' merchandise is considered FINAL SALE and cannot be returned or exchanged at a store location. Please return via the mail-in method.
  • Items purchased online or by phone may not be returned to our leased locations within Macy's, Boscov's, or Gordman's.

Online Purchases: Return by Mail

We accept returns and exchanges by mail for items purchased online or by phone, within 45 days of the date of delivery. You will need to include the Return/Exchange Form that was included in your package when mailing in merchandise to return or exchange.

If you have misplaced your Return/Exchange Form, you may Print a Blank Return/Exchange Form here.

  • Items returned by mail will receive a full refund for the merchandise amount, not including the shipping charges. The refund will be issued to the original payment method used on the order.
  • If you are returning a gift you received and do not want the refund to go to the original payment method, you may receive a gift card for the refund amount instead. Please contact us for Special Gift Return Instructions.
  • All returned merchandise must be unworn and unmarked with original ticketing & tags attached. We do not accept returns for soiled or washed merchandise.
  • Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging OR with original ticketing.

Exchanges: For exchanges, we will process a return first and issue a refund back to the original payment method used on the order. Once the return is completed, a new exchange order is placed and charged to the same payment method, with free shipping. This new order will be sent via standard delivery.

Complete your Return/Exchange form in its entirety and include it in your package when mailing the return. The bottom portion of the Return/Exchange form includes the mailing address. You may detach this part of the form and attach it to the outside of your package.

We are not responsible for return packages lost in transit. Be sure to get a tracking number or insurance for your package to avoid lost or misdirected packages. Also be sure to send your return back to us in a sturdy box or envelope.

    CUSTOMER SERVICE RETURNS
    456 NORTH 5TH STREET
    PHILADELPHIA, PA 19123

Returns & Exchanges For Orders Paid for with Gift Cards

All orders that are returned that have been paid for with a gift card will be refunded to the original gift card used.

All split payment orders (on which a gift card was used and the balance was paid with a credit card or Paypal account) will receive a refund credit to their gift card first (until the full amount of that gift card is refunded), then the remainder of the refund will be issued to the other payment method used for the order.

If an exchange is requested, the refunded gift card will be used to fulfill the new order, as long as a balance remains on the gift card. If the exchange order exceeds the amount available on the refunded gift card, the credit card used on the original order (if you used multiple payments) will be billed the additional funds needs to complete the exchange order.

If you make a return and you no longer have the original gift card, please call our Customer Service line and they will supply you with the original gift card number so you may re-use this amount on future online or phone orders. You will not be able to use this refunded gift card amount at our store locations unless you have the actual card available. Stores cannot use a gift card balance without having an actual gift card to swipe through their register.

Returns & Exchanges For PayPal Orders

Returns and exchanges on orders paid using PayPal are handled differently because these orders are directly billed by PayPal.

  • Pay Pal returns are processed through our system as standard returns. Once the return is processed, the refund amount is then submitted back to the Pay Pal account used within 1-2 business days.
  • At this time we cannot place exchange orders for PayPal orders because we do not have access to your Pay Pal account information. If you wish to exchange items purchased via PayPal, you must return your items via the standard process above, and then place a new order.
  • You may contact Customer Service with payment information and we will gladly place your exchange order for you with free shipping. However, if you wish to place your new order using your PayPal account, you should complete your order online first, and then contact us with the order number so that we may waive the shipping for you.
  • Gift exchanges are not available for orders placed using Pay Pal. All orders that are returned paid with PayPal, are automatically refunded back to the original PayPal account.

Returns & Exchanges for Amazon Orders

Returns and exchanges for orders placed on Amazon.com are handled differently because the orders are directly billed through Amazon and no payment information is provided to our company for these orders. Following is the Amazon-specific return policy:

  • Amazon Returns are processed through our system as standard returns, however no payment is issued by our company for the return. This refund is credited directly by Amazon.com to the original payment method used on their website. Refunds are issued through Amazon.com within 24-48 hours of processing at our facility.
  • At this time we do not offer Amazon exchanges because we have no payment method to bill the new order against. If you wish to exchange items purchased on Amazon.com, you must return your items via the standard process above, and then place a new order.
  • You may contact Customer Service with payment information and we will gladly place your exchange order for you with free shipping. Or, if you prefer, you can complete your order online and then contact us with the order number so that we may waive the shipping for you.
  • Gift exchanges are not available for orders placed on Amazon.com. All orders that are returned are automatically refunded by Amazon.com to the original payment method.

Returns & Exchanges for International Checkout Orders

Please note that our partner, International Checkout, coordinates your online order and is responsible for returns and exchanges related to your International order. Orders made through International checkout can not be returned to any of our store locations or our postal return address. Contact International Checkout directly for information about returns or exchanges: support@internationalcheckout.com

International Checkout Customer Service
Hours: 8 am to 6 pm PST
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Germany Phone: +49.618.530.9342
Sweden Phone: +46.4069.35779
Ireland Phone: +01.443.3715
New Zealand Phone: +09.889.0408



For additional questions about returns and exchanges, feel free to contact us.



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©2014 Destination Maternity Corporation. All rights reserved. Motherhood®, Motherhood Maternity® and Hot Fashions, Low Prices™ are trademarks of Cave Springs, Inc., a wholly-owned subsidiary of Destination Maternity Corporation.




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